You can return an item within 14 days of receiving it as long as you have the original receipt. You can of course try the shoes on (indoors) but if you want to return them, they should be in an undamaged, complete, unused, re-saleable condition. There are no additional costs for product returns and the money back guarantee always applies.
You can return your order ‘Freepost’ through your local post office using an printed address label. This address label can be printed by clicking on the following link (dhl-return-link)
Attach this label to the outside to the parcel. The label should be clearly visible.
At the post office you will receive proof of postage, it is important that you retain this in a safe place until your return has been fully processed. You are fully responsible for the safe return of your order so make sure that you have the proof of postage should this be needed.
It can take 7-9 days from the time you take your return parcel to the post office to the time that we receive it. Once we are in receipt of your order return we will organise a refund for the relevant amount within 5 business days (excl. holidays). Refunds will be made to the same credit or debit card, or other payment mechanism through which the order was originally made.